Payment Methods

We accept all major credit cards, Visa Debit, Apple Pay, Google Pay, PayPal and Shop Pay, Cheque, and Wire Transfer.

For all orders valued between $2,500 - $4,999.99, Defender requires additional identity verification. A valid government-issued ID and a copy of the credit card (front and back) must be sent to orders@defendercameras.com before the order is fulfilled.

For all orders valued at $5,000 or more, payment must be made by Cheque or Wire Transfer. Details are provided at check out or by contacting Defender at orders@defendercameras.com

International Orders - All international orders outside of Canada's 10 Provinces must be paid via cheque or money wire transfer. Additional import or duties fees may be charged at the time of delivery which is the sole responsibility of the receiver. To place an order, contact Defender at orders@defendercameras.com.

Sales Tax

Sales taxes on your purchase are calculated based on state regulations for the shipping address you provide in your order. We welcome orders of all kinds, including tax-exempt organizations or individuals. Please contact us before you place your order to ensure we can verify your proof of tax-exempt status for the address where your product(s) are being shipped.

Environmental Fees

Price Match Guarantee

If you purchase a product directly from Defender and the price is reduced within 30 days of purchase on our website or at one of our authorized Defender distributor or retailers, contact us to request a price adjustment and we will refund you the difference between the current advertised price and your original purchase price. Defender will also price match any price at one of our authorized Defender distributors or retailers by contacting us before you make a purchase on our website.

Conditions apply:

• Authorized dealers and retailers are limited to: HomeDepot.ca, Walmart.ca, BestBuy.ca, Amazon.ca, Lowes.ca, Costco.ca.

• Costco.ca and any Marketplace listings are not applicable for the Price Match Guarantee.

• Product must be the same model number as shown on the Defender website.

• Proof of advertised price is required.

Promotions

*Discounts applicable on select regular priced items only and cannot be combined with any other offers or discounts.

Issues with Credit Cards

We’re sorry your experiencing credit card issues, do us a favor by double-checking all the information you provided is correct. If everything seems correct, call your credit card issuer or your payment service’s customer service line for more help. We do not store credit card information on our website. All payment processing is done through a licensed third party. Refer to our Privacy Policy for more information on compliance.

Billing Addresses and Account Verification

Your billing address must match the address you have on file with your payment provider. This helps reduce the chance of delays or orders not going through. Please contact your credit card company for information on the current address on file in case you are unsure.

Shipping Options

We are proud to offer free standard ground shipping to our customers across the 10 Canadian provinces with a $50 minimum purchase (estimated delivery in 4-7 business days). Free shipping is not available for Canadian Territories and select areas considered remote by our shipping partners. Shipping fees will be calculated at the Checkout.

Based on your location, expedited and express shipping options may be available. Unfortunately, once shipped, the delivery time of all parcels is out of our control and we cannot guarantee dates provided.

Our team works hard to process orders the same day if received by 8:00am EST, or the following business day if received after 8:00am EST. Processing and delivery times do not include weekends or Canadian holidays. Once your order has shipped you will receive a shipping confirmation email that will include your tracking number.

Order Confirmation

You will receive an order confirmation email within an hour of placing your order with your estimated Delivery Date, guaranteed Ships By date, and list of all items. If you have questions about your delivery dates or would like to change shipping details, contact us and we’d be delighted to help!

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a confirmation email with your estimated Delivery Date, tracking information, carrier name, and your order contents.

Order Billing

The payment method provided is charged at the time the order is placed.

Cancelling Orders

Mistakes happen, minds change. Cancel your order before it ships by contacting the Defender Customer Experience Support Live Chat between the hours of 8am-4pm EST or submit a request via the Defender Support Center.

Please Note: Orders that have already shipped, but have not yet been delivered, will be subject to a $15 shipping fee that will be deducted from the order refund. If your order has already been delivered, no worries! Refer to our Returns & Refunds section for more details on this.

If a refund is required, you should return the defective unit to the original place of purchase, based on its return/refund policy. If the original vendor’s return/refund policy has expired and/or you require support within your warranty period, please visit the Defender Support Center or email support@defendercameras.com to contact our Customer Experience and Support Team to initiate a repair or replacement. Please have your serial number and/or proof of purchase to validate your purchase date.

Included Warranty

All new products are backed with our standard 1-year warranty and all open box products are backed with our standard 90-day warranty. If you purchased your product directly from Defender or from an authorized Defender retailer, we will repair or replace (at our discretion) your product free of charge (return shipping charges not included) within your warranty period from the date of purchase if the product is determined to be defective.

Extended Warranty

1, 2 or 3-year Extended Warranties can be purchased directly from our website HERE. Extended Warranties are only available for new or certified open box cameras or security systems and must be purchased within 60 days of your product's purchase. If you purchased your product directly from Defender or from an authorized Defender retailer, we will repair or replace (at our discretion) your product within your warranty period from the date of purchase if the product is determined to be defective. A deductible is charged for all camera, DVR, and NVR warranty replacement claims and must be paid in advance of your replacement being shipped. With our Advanced Replacement process, your replacement item will be shipped to you once return tracking shows that your item is on it's way to our warehouse.

Please Note: The Defender warranty does not cover damage caused by vandals. Your warranty does not renew when a replacement unit is provided. Warranties are valid from the original date of purchase and are non-transferrable. Extended Warranties can be purchased from HERE. within 60 days of your original purchase date. If the extended warranty is purchased outside of this 60-day window, the warranty is invalid and a refund will not be provided. In no event shall Defender be liable for any special, incidental, or consequential damages for breach of this or any other warranty, expressed or implied, whatsoever.

GARANTIE

Si un remboursement est nécessaire, vous devez retourner l'appareil défectueux au point de vente d'origine, conformément à sa politique de retour et de remboursement. Si la période de retour et de remboursement du vendeur d'origine a expiré et/ou si vous avez besoin d'assistance pendant la période de garantie, veuillez vous rendre sur le Centre d'assistance Defender ou envoyer un e-mail à support@defendercameras.com pour contacter notre équipe d'assistance et d'expérience client afin de lancer une procédure de réparation ou de remplacement. Veuillez avoir votre numéro de série et/ou votre justificatif d’achat à portée de main afin de valider votre date d’achat.

Garantie incluse

Tous les produits neufs bénéficient de notre garantie standard d’un an et tous les produits « boîte ouverte » bénéficient de notre garantie standard de 90 jours. Si vous avez acheté votre produit directement auprès de Defender ou d’un revendeur Defender agréé, nous réparerons ou remplacerons (à notre discrétion) votre produit gratuitement (frais de retour non compris) pendant la période de garantie à compter de la date d’achat, s’il s’avère que le produit est défectueux.

Garantie prolongée

Des garanties prolongées de 1, 2 ou 3 ans peuvent être souscrites directement sur notre site web ICI. Les garanties prolongées ne sont disponibles que pour les caméras ou systèmes de sécurité neufs ou d’occasion certifiés, et doivent être souscrites dans les 60 jours suivant l’achat de votre produit. Si vous avez acheté votre produit directement auprès de Defender ou d’un revendeur Defender agréé, nous réparerons ou remplacerons (à notre discrétion) votre produit pendant la période de garantie à compter de la date d’achat s’il s’avère défectueux. Une franchise est facturée pour toutes les demandes de remplacement sous garantie concernant les caméras, les enregistreurs numériques (DVR) et les enregistreurs réseau (NVR) ; elle doit être réglée avant l’expédition de votre produit de remplacement. Grâce à notre procédure de remplacement anticipé, votre produit de remplacement vous sera expédié dès que le suivi du retour indiquera que votre article est en route vers notre entrepôt.

Remarque : la garantie Defender ne couvre pas les dommages causés par des actes de vandalisme. Votre garantie n’est pas renouvelée lorsqu’un appareil de remplacement vous est fourni. Les garanties sont valables à compter de la date d’achat initiale et ne sont pas transférables. Les extensions de garantie peuvent être souscrites ICI dans les 60 jours suivant la date d’achat initiale. Si l’extension de garantie est souscrite en dehors de ce délai de 60 jours, la garantie est nulle et aucun remboursement ne sera accordé. En aucun cas, Defender ne saurait être tenu responsable de dommages spéciaux, accessoires ou indirects résultant d’une violation de la présente garantie ou de toute autre garantie, expresse ou implicite, quelle qu’elle soit.

30-Day Return Policy

We make returns simple and straightforward! To return your items within 30 days of purchase, customers can visit the Defender Support Center to contact the Defender Customer Experience Support to initiate a repair, replacement or refund. You will need your serial number and/or proof of purchase to validate purchase date. Please Note: Any original shipping charges will not be refunded and return shipping costs are the responsibility of the customer.

Be sure to securely pack all items you’d like to return along with the packing slip, the original box/packaging, and accessories. If you have multiple items to return, simply combine the items of the into a single box and be sure to include packing slips. When your items have been received and inspected, you will receive a return confirmation email. If your item is damaged or deemed defective, Defender reserves the right to adjust your refund amount accordingly.

Please contact us if you receive a damaged item or if you are experiencing technical issues. Our Customer Experience team can help with troubleshooting, setup, and many other concerns.

Please Note:

• All return requests must be made within 30 days of ordering and received back to Defender within two-weeks of initiating your return.

• Include all original accessories and packaging when returning your item(s). Do not include any accessories that did not originally come included.

• Returns must be sent with a Return Authorization Number (RA Number) either on or inside of the box. We recommend selecting a guaranteed delivery service that provides parcel tracking information and proof of delivery. Defender is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of tracking is unavailable.

If you purchased your Defender product elsewhere, please contact your authorized retailer for return details

Refund Process

We strive to get refunds processed and money back to our customers as fast as possible! Your refund will be issued back to your original method of payment with 3-7 business days of your product being received at our distribution center. If you do not receive your refund within the stated time-frame, contact us and our Customer Experience Team will be happy to assist you.